Are you having difficulty getting your clients to pay on time? Delinquent accounts are a common issue for many small business and this post gives you 5 best practices, from making payment easy to automating your invoicing process, that will… Read this Article »
Customer service is often a big competitive advantage for a small business. Your business presents an intimate atmosphere in which you can regularly interact with and get to know customers. But, that doesn’t always lead to customer service success for a business. It’s important to develop a plan for consistent customer communications in both marketing and service. Articles in this section will provide a small business with tips on improving or maintaining its customer service.
All Customer Service Tagged Articles
All real relationships come with positives and negatives. Customer relationships are no different, and customer complaints can be used to better your business. If you want an interactive relationship with your customers, you’ve got to be willing to hear the… Read this Article »
Getting the attention of customers. Few marketers would disagree that this is one of the biggest challenges in any marketing program.
Surprisingly, one of the most effective vehicles for getting your message in front of customers is often overlooked: the… Read this Article »
Maintaining steady cash flow is one of the toughest challenges for small business owners and managers. Most of the time, landing the project or making the sale is easier than getting paid promptly. And, unless you are a bank, you… Read this Article »
Many business owners say they want to look “big” when what they REALLY want to do is to appear to be an important and valuable resource – one that potential customers will pay attention to.… Read this Article »
As a newlywed, I can speak first-hand about the challenges of planning a wedding. It’s extremely time-consuming, difficult to coordinate, and your checklist seems to go on forever. It’s also a collision of emotional and financial decisions. The last thing… Read this Article »