Customer service is often a big competitive advantage for a small business. Your business presents an intimate atmosphere in which you can regularly interact with and get to know customers. But, that doesn’t always lead to customer service success for a business. It’s important to develop a plan for consistent customer communications in both marketing and service. Articles in this section will provide a small business with tips on improving or maintaining its customer service.
Best of the Blog: 5 Ways to Get Customers to Pay on Time
Are you having difficulty getting your clients to pay on time? Delinquent accounts are a common issue for many small business and this post gives you 5 best practices, from making payment easy to automating your invoicing process, that will… Read this Article »
How Customer Complaints Can Improve Customer Service
All real relationships come with positives and negatives. Customer relationships are no different, and customer complaints can be used to better your business. If you want an interactive relationship with your customers, you’ve got to be willing to hear the… Read this Article »
Transform Your Invoices into Marketing Magic
Getting the attention of customers. Few marketers would disagree that this is one of the biggest challenges in any marketing program.
Surprisingly, one of the most effective vehicles for getting your message in front of customers is often overlooked: the… Read this Article »
How to Use Social Media for Customer Service
Many business owners don’t believe that social media can help them grow their businesses. However, even if you’re not convinced that social media can bring you sales, you still may need to use sites such as Facebook, Twitter or Yelp… Read this Article »
Small Business Billing and Cash Flow Tips
Maintaining steady cash flow is one of the toughest challenges for small business owners and managers. Most of the time, landing the project or making the sale is easier than getting paid promptly. And, unless you are a bank, you… Read this Article »
Little Company? Here’s How to Look Big Enough to Count!
Many business owners say they want to look “big” when what they REALLY want to do is to appear to be an important and valuable resource – one that potential customers will pay attention to.… Read this Article »
The Forgotten Elements of Providing Great Customer Service
As a newlywed, I can speak first-hand about the challenges of planning a wedding. It’s extremely time-consuming, difficult to coordinate, and your checklist seems to go on forever. It’s also a collision of emotional and financial decisions. The last thing… Read this Article »
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