My Smallbizlady brand has a global reach of over 200,000 people across my blog, email list, Twitter, Facebook and LinkedIn. One of the most popular questions I am asked is, “How did you build one of the fastest growing small… Read this Article »
Customer Satisfaction
The Three D’s of Social Media Marketing
My Smallbizlady brand has a global reach of over 200,000 people across my blog, email list, Twitter, Facebook and LinkedIn. One of the most popular questions I am asked is, “How did you build one of the fastest growing small business brands on the Internet?” The short answer is that I worked extremely… Read this Article »
All Customer Satisfaction Articles
What Zappos.com Can Teach You About Building Customer Loyalty
Small businesses have a big advantage over their super-sized competitors when it comes to building customer loyalty – the ability to have more one-on-one interactions with customers. Many small businesses try to differentiate themselves based on this personal service and… Read this Article »
How to Set Up a Customer Loyalty Program: Tips for Small Business Owners
A customer loyalty program? For my small business?
When we hear the phrase “loyalty program,” many of us probably think of the programs run by the biggest companies: airlines, hotels, grocery store chains and the like.
In fact, small businesses… Read this Article »
Movies Every Entrepreneur Should See
One of the best parts of being an entrepreneur is the opportunity to learn from lots of different sources. Beyond the traditional avenues for business education, there are lessons to be taken from the characters and plots of certain movies.… Read this Article »
How To Get Started With Your Own Customer Loyalty Program: Recorded Webinar
Small businesses often struggle with the ongoing challenge of finding new customers. But what if there were a way to earn more from the customers you already have? What if you could sell products and services to the same customers… Read this Article »
Small Business Tips for Retaining Quality Employees
One of the biggest challenges that small businesses face on a regular basis is attracting and retaining quality employees. Every person that you hire is a reflection of your business and where you want it to go in the future.… Read this Article »
Get to Know Your Customers Better
The key to attracting and retaining customers lies in understanding their needs and preferences. That’s simple enough when you have them on the phone or in your store, but how do you get to know your customers if they mostly… Read this Article »
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