pbSmart™ for Small Business
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Customer Management

Once you get new customers, you need to hold up your end of the relationship through customer management. And your customer communications plan should take all of your new responsibilities into account. Customer management includes everything from billing and invoicing to keeping track of shipping activity. pbSmart Essentials publishes tips on customer management and communications for better customer transactions.

Small Business Balance Sheet in Plain English

Do you view your balance sheet as simply a requirement from your accountant?
Is a balance sheet something where you “park” numbers or assets?
Do you wonder why small businesses even bother with balance sheets?
You are not alone.
Instead of adding even more complicated… Read this Article »

Small Business Balance Sheet in Plain English

USPS Postage Increase: How will it impact your small business?

Four Small Business Lessons I Learned From My Dad

Tame Your Fear of Finance and Grow Your Profit

All Customer Management Articles

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Four Small Business Lessons I Learned From My Dad

It must be Father’s Day: ads for power tools rule the airways, and my mailbox is stuffed with flyers for ties, watches, and gadgets.
In addition to the gift you select, you probably plan on thanking him for being such… Read this Article »

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Nicole Fende

June 14, 2012

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Tame Your Fear of Finance and Grow Your Profit

Would you rather walk on broken glass than “do the books” for your business?  When it’s time to review the budget do you reach for your dentist’s phone number?  (Surely that would be less painful….)  Does swimming with sharks sound… Read this Article »

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Nicole Fende

May 30, 2012

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Happy Memorial Day: Achieving Work-Life Balance

It’s really easy to get immersed in your work. This is especially true for entrepreneurs who are passionate about their business and have worked hard to turn their dreams into reality. The question is: Where do you draw the line… Read this Article »

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Rohan Gandhi

May 28, 2012

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Time Management for Small Business Professionals

Nobody has more to do in a single day than a small business professional – marketing, finance, sales, logistics – the list goes on and on.

Time management, especially for small businesses, is a skill often talked about but rarely… Read this Article »

Rohan Gandhi

May 21, 2012

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Transform Your Invoices into Marketing Magic

Getting the attention of customers. Few marketers would disagree that this is one of the biggest challenges in any marketing program.
Surprisingly, one of the most effective vehicles for getting your message in front of customers is often overlooked: the… Read this Article »

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Nicole Fende

April 19, 2012

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Get More Business from Your Best Customers

It is often said that in business 80 percent of your profit will come from only 20 percent of your customers. And yet many business owners focus most of their time and resources on attracting new customers instead of building… Read this Article »

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pbsmartadvice

March 22, 2012

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What Does Work-Life Balance Mean to a Small Business Owner?

Just about anyone who works has struggled to find the right work-life balance at some point. But for independent business owners and entrepreneurs, the problem is not as simple as what time you leave at the end of the day,… Read this Article »

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pbsmartadvice

March 15, 2012

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