pbSmart™ for Small Business
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Customer Management

Once you get new customers, you need to hold up your end of the relationship through customer management. And your customer communications plan should take all of your new responsibilities into account. Customer management includes everything from billing and invoicing to keeping track of shipping activity. pbSmart Essentials publishes tips on customer management and communications for better customer transactions.

Small Business Balance Sheet in Plain English

Do you view your balance sheet as simply a requirement from your accountant?
Is a balance sheet something where you “park” numbers or assets?
Do you wonder why small businesses even bother with balance sheets?
You are not alone.
Instead of adding even more complicated… Read this Article »

Small Business Balance Sheet in Plain English

USPS Postage Increase: How will it impact your small business?

Four Small Business Lessons I Learned From My Dad

Tame Your Fear of Finance and Grow Your Profit

All Customer Management Articles

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5 Steps for Small Business Shipping Efficiency

Face it: Mailing and shipping are often the weakest link in the sales process. That’s the case whether you’re generating sales online, offline, or both. When you move product, you literally have to move product. What’s a smart, efficiency-minded entrepreneur… Read this Article »

Evan Islam

April 26, 2013

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Mobile Web Development

Mobile Web Development: Don’t Forget To Consult Your Customers

Mobile web development is a hot topic among small business owners and marketers. We all know that a large number of people now access the Internet through mobile devices. We also know that these mobile users expect a web experience… Read this Article »

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Justin Amendola

March 25, 2013

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Monthly Poll Round-up: How Are You Thanking Customers This Holiday Season?

This past month we polled pbSmart Essential readers about how they were thanking customers and suppliers this holiday season.  Here’s what we learned: 
27% of you are sticking with traditional hand-written cards this year, while 23% prefer group emails with… Read this Article »

Justin Amendola

December 19, 2012

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pb_balance_sheet

Small Business Balance Sheet in Plain English

Do you view your balance sheet as simply a requirement from your accountant?
Is a balance sheet something where you “park” numbers or assets?
Do you wonder why small businesses even bother with balance sheets?
You are not alone.
Instead… Read this Article »

Nicole Fende

December 17, 2012

No Comments


USPS_changes_PB

USPS Postage Increase: How will it impact your small business?

In 2013, the USPS will be implementing a postage increase that could potentially have an impact on your business. Whether you rely on it as a core part of your business (like many E-tailers) or your postage use is primarily… Read this Article »

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Peter Binder

December 11, 2012

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Email Marketing Tips for Small Businesses

5 Reasons to Switch to an Email Marketing Tool

Are you still using your online or desktop email program to send marketing emails? You shouldn’t be!
Email marketing is an excellent marketing tool for small business, allowing you to get new clients and nurture existing ones.  But the reality… Read this Article »

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Stephen Shoff

October 10, 2012

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Best of the Blog: 5 Ways to Get Customers to Pay on Time

Are you having difficulty getting your clients to pay on time?  Delinquent accounts are a common issue for many small business and this post gives you 5 best practices, from making payment easy to automating your invoicing process, that will… Read this Article »

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