When companies want to transform their customer service into Exquisite Customer CARE they call on JoAnna Brandi to guide the way. For the last 21 years JoAnna’s been teaching, coaching, cajoling, urging, provoking and inspiring companies to get beyond the idea of customer satisfaction and embrace Customer CARE. When you Create Authentic Relationships with Enthusiasm and Energy you build strong emotional bonds that lead to customer happiness, employee happiness, loyalty, repeat business and referrals. Happier customers lead to a happier bottom line. With experience in companies large and small, JoAnna Brandi has a broad range of abilities, working with CEO’s as well as Customer Service Managers and Directors, Sales Managers, Marketing Directors and Customer-Facing people. An author of three books and publisher of a leadership training course, “The Customer Care Coach” she is an active writer in the field. She has inspired thousands and thousands of people to be more conscious, caring and competent in their customer relationships. JoAnna Brandi is not a Pitney Bowes employee and is a paid contributor to the pbSmart™ Essentials blog.